Customer Service & Support
We are Ready-To-Help!
FAQ – Frequently Asked Questions
How can I contact customer support?
You can reach our customer support team via email at ReadyToHelp@xcelly360.com, by phone at 1-706-452-1199 and by whatsapp at 1-904-597-5171.
Do you have a physical store location?
We are an online-only retailer, so all purchases must be made through our website.
Browse our catalog, select your desired items, choose your size and color, and click “Add to Cart.” Once you’ve added all items, proceed to checkout to complete your purchase.
Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. Please contact our support team for assistance.
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on our website.